How do I search for a product?
Put the item number or description in the Search Box on the top of the page.
Can I place an order over the phone or via email?
We accept phone orders; however to avoid unnecessary miscommunication, discrepancy and/or likely delay, We do not accept any email orders.
Why is there no order button next to a product I want to buy?
That means that item is currently out of stock and not available for purchase. Or you may need to login your account first.
Why is the price listed on your website different from the price listed on 3rd party website?
We do not honor prices list on 3rd party websites. Sometimes they do not update their listings on time, so please check our website for the latest and the most current price.
Is your website secure? Why do I receive a security alert?
Yes, our website is secure. Security is a top priority at LolliCouture.com. When you submit sensitive information via the website, your information is protected both online and offline.
Can you call the issuing bank so that they will credit my account?
Most banks will not speak to the merchant, only to the account owner, that is why we cannot call for you. But if there is anything your bank required from us in order to release the authorization, you can call us and we will comply with the bank is request.
What is my credit card ID or CVV2 Code?
On the back of your credit card, it is the last 3 digits for Visa, Master, and Discover. For American Express, it is the 4 digits number above your credit card number on the front.
What do I do if my order is on hold?
If you receive an email or phone message from us notifying you that the order is on hold, please reply to us as soon as possible. Orders will be cancelled after 3-5 days if we do not get a response.
What can I do if my credit card is declined?
Your order will be cancelled. Please check with your bank, and place another order again.
Do you charge sales tax?
All Customers must prove your business registration before we approve your account.
I just registered account, when I can get access to purchase?
We are wholesale website, please provide your business registration information. We will review the information and approve the registration.
Do you offer Free Shipping?
Yes, all US domestic orders to 48 continental states will be free shipping.